Privacy Policy

1. Introduction

VACSO Holdings Pty Ltd (ABN to be registered) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (vacso.com.au) or providing your personal information to us, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address)
• Company name (if provided)
• Phone number (if provided)
• Messages and correspondence you send us
• Waitlist preferences (Steel Collection, Clothing Collection)
• Technical data (IP address, browser type, device information)

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and contact form submissions
• Notify you about product launches and collection availability
• Send waitlist updates for collections you've joined
• Improve our website and services
• Comply with legal obligations

4. Third-Party Service Providers

We use the following third-party services to operate our business:

• Brevo (formerly Sendinblue) - Email marketing and contact management. Your email address and name are stored in Brevo to manage waitlist communications. Brevo's privacy policy: brevo.com/legal/privacypolicy
• Vercel - Website hosting. Vercel may collect technical data for performance and security purposes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Email Communications & Unsubscribe

By joining our waitlist or contacting us, you consent to receive emails from us regarding:

• Product launch announcements
• Collection availability updates
• Responses to your inquiries

To unsubscribe: Every marketing email includes an unsubscribe link. You can also contact us directly at admin@vacso.com.au to request removal from our mailing lists. We will process unsubscribe requests within 5 business days as required by the Spam Act 2003.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption, and we only work with reputable third-party service providers who maintain appropriate security measures.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Unsubscribe from marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at admin@vacso.com.au.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you unsubscribe from our mailing lists, we will remove your information from active marketing databases within 5 business days, though we may retain records for legal compliance purposes.

9. Cookies and Analytics

Our website may use cookies and similar technologies for functionality and analytics purposes. You can control cookie settings through your browser preferences. We use Vercel Analytics which collects anonymized usage data to help us improve our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

VACSO Holdings Pty Ltd

Email: admin@vacso.com.au

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au